To Our Valued Customers:

Subject: Essential Delivery Service

Given the ‘essential services’ nature of trucking within the current Covid-19 pandemic, our front line people including drivers are doing their best in maintaining normal operations. Manitoulin Transport has taken a number of steps to protect our people, as well as those of our customers within whom we come into contact. Many of our customers are also asking how they can help Manitoulin during this difficult time.

As a result of Covid-19, many businesses are closing or reducing operating hours making delivery of your freight difficult if not impossible. For that reason we are asking shippers to confirm that a receiver will be available prior to giving your shipment to Manitoulin. (Noting new consignee operating hours on the Bill of Lading is helpful.)

With limited available space in our terminal facilities, we will have no choice but to return undeliverable shipments to the shipper, or we will have to charge daily storage for the freight, either of which will be at the expense of the bill-to party on the shipment.

Also, allowing reasonable driver access to restroom facilities when required, if at all possible is appreciated. As well, we need to ensure that appropriate distance is maintained between our people.

Some other recent initiatives that you may already be aware of, are:

• We are no longer requiring the receiver’s signature on our MTrac handheld devices
• We have secured a significant supply of sanitation product for our people (wipes, sanitation gel, etc) and are taking extra steps to wipe down all shared technology hardware, and other shared equipment

We are doing everything possible to keep our network of 87 terminals in Canada running normally and efficiently as possible during this time. Your assistance and understanding is truly appreciated.

Should you have any further questions, we would encourage you to contact your local Manitoulin representative or Sales Professional for clarification.

Sincerely,

Jeff King
President; Manitoulin Transport