SHIPPING TOOLS

Schedule A Pickup

Schedule a regular or RockSolid pickup through
Manitoulin’s customer shipping portal, MT Direct.

Schedule a regular or RockSolid pickup through Manitoulin’s customer shipping portal, MT Direct.

We’re There When You Need Us

With over 85 terminals across Canada and 300 service centres across the United States, Manitoulin Transport is committed to delivering your shipment when and where you need it. With the schedule a pickup and bill of lading tools, Manitoulin customers can use existing rate quotes, historical shipment data, and BOL templates to book freight shipments quickly.

Schedule Regular Pickup

Arrange timely pickups, scheduled deliveries and efficient shipment paperwork processing with the MT Direct pickup tool. Log into your MT Direct account to gain full access. Don’t have an MT Direct account? Create one here. 

For support, watch the MT Direct: Schedule a Pickup training video, or contact customer service at 1-800-265-1485 ,

Schedule RockSolid Pickup

Need an urgent pickup for a time-sensitive shipment? Schedule a Rapid Pickup with our RockSolid service for a guaranteed delivery.

For support, please contact customer service at 1-800-265-1485.

FREQUENTLY ASKED QUESTIONS

Schedule Pickup FAQs

Scheduling a freight pickup with Manitoulin Transport is easy. Customers can request a pickup online through MT Direct, our customer shipping portal, by providing shipment details, pickup information, and preferred pickup dates.

Before scheduling a pickup, you should have the shipper and consignee information, pickup and delivery addresses, number of pieces, weight, dimensions, freight description, and any special handling requirements. Having accurate shipment details helps ensure a smooth pickup and delivery process.

Yes, same-day pickups may be available depending on your location, shipment details, and the time the request is submitted. We recommend contacting Manitoulin Transport’s customer service or submitting your pickup request as early as possible to maximize availability.

Yes. Manitoulin Transport can accommodate recurring pickup schedules for businesses with regular shipping requirements. If your organization ships frequently, contact our shipping specialists to discuss a customized pickup arrangement that aligns with your operational needs.

Yes. Pickup requests can be modified or cancelled through MT Direct before the scheduled pickup occurs. If you need assistance making changes, you can also contact our customer service team for support.

Yes. Liftgate service is available at many locations for shipments being picked up from facilities without a loading dock. When scheduling your pickup, be sure to indicate that liftgate service is required so the appropriate equipment can be dispatched..

We recommend scheduling your freight pickup at least one business day in advance whenever possible. However, pickup availability may vary by location, and same-day service may be available for urgent shipments. Early booking helps ensure your preferred pickup time can be accommodated.

Yes. Once your freight has been picked up and entered into the Manitoulin Transport network, you can track its progress using MT Direct or the shipment tracking tools on our website. Customers can also subscribe to email or text Shipment Notifications through MT Direct to receive updates on key shipment milestones, providing greater visibility and control from pickup through delivery.