Providing a World Class Service and a Continuous Quality Improvement Program
Continual improvement to the quality of our service is a vital component of our corporate culture. We ensure this through the establishment, measurement, and ongoing review of our quality objectives.
We have a long history of quality initiatives designed to improve customer satisfaction. Several of these initiatives focus on providing on-time delivery and damage-free service to our clients consistently. Training takes place initially through the company orientation program, and then through ongoing training based on procedures manuals developed for all key operations activities.
Every aspect of our operations, including on-time performance, linehaul departures, arrival times and damage frequency are measured and tracked to confirm compliance with our rigorous standards. Every terminal in our system takes pride in contributing to our goal of continually improving both our operating performance and the level of service we provide our customers.
Manitoulin Transport Head Offices and Maintenance Facilities in Gore Bay, Toronto and Edmonton maintain registration to the current ISO 9001:2015 Quality Management System Standard. We have consistently demonstrated the ability to provide quality services that meet customer needs while complying with applicable regulatory standards for over 25 years.
Our progressive philosophy continues to enhance customer satisfaction and improve processes to meet the challenges of our dynamic environment.
Manitoulin Transport Earns Highest Safety Rating in Northbridge Insurance Annual National Audit — Achieves Elite Status —
Each year carriers all across Canada is audited by Northbridge, one of Canada’s largest insurance firms. In 2020, Manitoulin received an overall score of 4.7 out of 5. Only five percent of the Canadian carriers evaluated by Northbridge in 2020 achieved Elite Status.
Carriers are measured on:
- Driver management
- Equipment management
- Safety management
- Cargo management
- Compliance performance
The Elite Status reflects Manitoulin’s commitment to safety: staff, customers’ shipments and other road users.