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• FAQs
  • Sending a Shipment
    • Can I request an online pick-up?
    • Do I require a customer account to schedule a pick-up?
    • Do I require an MT Direct account to schedule a pick-up?
    • How can I know the number of days it will take my shipment to be delivered?
  • Shipping Tools
    • Freight Management
      • What is MT Direct?
      • How do I register for an MT Direct account?
      • I forgot my username and/or password for MT Direct, who do I contact?
      • Why does my MT Direct password expire?
      • Who do I contact if my MT Direct password has expired?
      • Can multiple people in the company have access to our MT Direct account?
      • Am I required to set-up MT Direct access for each of my company account numbers?
      • Where can I request a rate quote?
      • Do I need an account to request a quote?
      • Should I include my quote number on the Bill of Lading?
      • Where can I find customs forms?
      • Where can I find the descriptions to the Delivery Codes on my reports?
      • Where can I find Manitoulin Transport’s fuel surcharge?
    • Track and Trace
      • When I am tracing my shipment, why is my probill number not found?
      • When I am tracing my shipment, why is my Bill of Lading not found?
    • Bill of Lading
      • Where can I find a Bill of Lading form?
      • Where can I find the terms and conditions of the Bill of Lading?
      • What is the BOL Generator?
      • Is it possible to view images of BOLs and PODs?
  • Customer Service
    • What are the hours of operation for Customer Service?
  • Billing/Claims/Credit Application
    • Billing
      • Can Manitoulin Transport provide weekly invoicing?
      • Can I view my invoice online?
      • Can I get freight charges online?
    • Claims
      • My shipment was damaged during transportation. How do I file a claim?
      • How long does it take to process a claim?
      • How does Manitoulin Transport protect my shipment from being damaged during transportation?
    • Credit Application
      • How do I apply for credit?
  • About Manitoulin
    • What differentiates Manitoulin Transport from other trucking companies?
    • Can Manitoulin Transport provide a paperless environment?
    • I’m using Manitoulin Transport for my transborder shipping. Can you help me find a Customs Broker to assist me with customs clearance?
    • Does Manitoulin Transport have a Quality Control Program?
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