There could be a few reasons for this: a) Check to make sure that you are not entering the Bill of Lading number into the tracing screen for a probill number. b) You may not be using a customer number that [...]

There could be a few reasons for this: a) Check to make sure that you are not entering the probill number into the tracing screen for the Bill of Lading or PO number. b) You may not be using a customer [...]